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AI in Customer Experience – Personalization and Automation Trends in 2025 In 2025, artificial intelligence (AI) is no longer an experimental tool in customer experience — it is the central driver behind how businesses attract, engage, and retain customers. Across industries, companies are harnessing AI’s predictive capabilities, personalization engines, and automation tools to deliver seamless, hyper-personalized, and proactive customer experiences. From real-time personalization to predictive support and emotion-aware interactions, AI is reshaping every customer touchpoint, ensuring companies not only meet customer expectations but anticipate them. This post explores the key AI trends shaping customer experience (CX) in 2025, including specific examples and insights into how companies are deploying AI to build stronger customer relationships. Real-Time Hyper-Personalization at Scale In 2025, customers expect every interaction to be tailored to their unique preferences, beh...